Service Ticket

We are here to support you

The best way for customers to reach our service team is by using this website. In order for us to be able to help you quickly and efficiently, please provide the detailed information regarding your request via this service ticket form only. Service requests that reach us via phone or email can sometimes cause delays in the processing of your request. Precise problem description ensures better request processing.

Personal Data

Personal Data

Salutation

First Name *

Last Name *

E-Mail *

Company name *

Country *

Region

ZIP Code *

City *

Do you have a service contract?*

yes

I would like to get an offer

Machine Data

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Machine type

Serial no. *

^{Click here for more information about how to find your serial number or ID.}

Where can I find the serial numbers?

Module type

Module ID

Machine status *

Software version *

Error Description

What kind of error has occurred?

Is there an error message? And what is this

Which action led to the error (the more details, the better)?

Is there a log or a protocol?

Did a device or software reboot fix the error?

What have you already tried to fix the error?

Spacer Error

Error Description *

Do you want to upload additional documents?*

yes

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